Terms & Conditions
Effective Date: 20/07/2025
Welcome to Ezzy Mart Appliances! These Terms and Conditions (“Terms”) govern your access to and use of our website at ezzymart.ke, as well as the purchase of products through our platform. By using our website, you agree to comply with and be bound by these Terms.
1. About Ezzy Mart Appliances
Ezzy Mart Appliances (“we”, “us”, “our”) is an online retail platform that sells a variety of home appliances and electronics to customers within Kenya.
2. Eligibility
You must be 18 years or older to use ezzymart.ke or make purchases. By using our website, you confirm that you meet this requirement.
3. Account Registration
You may choose to create an account to simplify your shopping experience. When you register, you agree to:
- Provide accurate and current information.
- Keep your login details confidential.
- Notify us immediately if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate accounts that violate these terms.
4. Orders and Payment
Order Process
- All orders are subject to availability and confirmation of the order price.
- Once you place an order, you will receive an order confirmation via email or SMS.
Pricing
- All prices are listed in Kenyan Shillings (KES).
- Prices are inclusive of VAT where applicable.
- We reserve the right to change prices at any time. However, changes will not affect orders that have already been placed.
Payment Methods
We accept secure payments via:
- Mobile Money
- Direct bank transfer
- Pay with cash
Learn more about our payment methods on the Payment Information page.
5. Delivery
Shipping
- We deliver across Kenya using trusted courier services.
- Delivery timelines vary based on location.
- Delivery charges are displayed at checkout.
Learn more on our Shipping & Delivery Policy page.
Order Tracking
We provide order tracking information through phone, sms and WhatsApp
6. Returns & Refunds Policy
If you are not satisfied with a product, please refer to our Refunds & Returns Policy or contact support@ezzymart.ke.
7. Product Descriptions
We strive to ensure product information is accurate. However, slight variations in color, size, or packaging may occur.
Ezzy Mart Appliances is not liable for minor discrepancies between product descriptions and the delivered item.
8. Intellectual Property
All content on ezzymart.ke, including logos, images, text, and designs, is the property of Ezzy Mart Appliances or its licensors.
You may not copy, reproduce, or distribute any part of the website without prior written consent.
9. Limitation of Liability
Ezzy Mart Appliances is not responsible for:
- Delays or failures due to events beyond our control, such as natural disasters, strikes, or third-party service interruptions.
- Indirect, incidental, or consequential damages related to the use of our website or services.
Our total liability for any claim shall not exceed the amount paid for the specific product.
10. Privacy Policy
Your use of ezzymart.ke is also governed by our Privacy Policy.
11. Governing Law
These Terms are governed by the laws of Kenya, including but not limited to the Kenya Consumer Protection Act and the Kenya Data Protection Act, 2019. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.
12. Changes to These Terms
We reserve the right to update these Terms from time to time. We will notify you of significant changes by posting the revised Terms on our website. Your continued use of ezzymart.ke means you accept the updated Terms.