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Privacy Policy

Privacy Policy

Effective Date: 20/07/2025

Welcome to Ezzy Mart Appliances, referred to either as “Ezzy Mart,” “We,” “Our,” or “Us.”

We value your privacy, and this Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://ezzymart.ke, purchase products, or interact with our services.

By using Ezzy Mart, you agree to the terms outlined in this Privacy Policy.

Part 1: Information We Collect

Personal Information

When you use our website, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Order History and Purchase Details
  • Account Login Details (if you create an account)

Non-Personal Information

We also collect:

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data via cookies and analytics tools

Part 2: How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our website and services
  • Personalize your shopping experience
  • Communicate promotions, offers, and updates, if you opt-in

Part 3: Sharing Your Information

We may share your information with:

  • Payment processors for secure transactions
  • Delivery and logistics partners to fulfil your orders
  • Service providers for website hosting, analytics, and marketing services
  • Government or regulatory bodies when required by law

We do not sell your personal data to third parties.

Part 4: Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand website usage
  • Remember your preferences
  • Provide targeted advertising (optional)

You can control cookie settings in your browser. Disabling cookies may affect your experience on our website. Learn more in our Cookie Policy.

Part 5: Data Security

We implement robust security measures to protect your data from unauthorized access, disclosure, or misuse.

Part 6: Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal obligations)
  • Object to certain data processing activities
  • Withdraw consent, where applicable

To exercise these rights, contact us at privacy@ezzymart.ke.

Part 7: Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Part 8: Children’s Privacy

Ezzy Mart does not knowingly collect personal information from individuals under the age of 18 without parental consent. If you are aware that a minor has provided us with their data, please contact us for immediate removal.

Part 9: Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any significant changes via email or website notice. The updated policy will be posted on this page with the revised date.

Part 10: Contact Us

If you have questions or concerns about this Privacy Policy, contact: