Refunds & Returns Policy

Thank you for shopping with Ezzy Mart Appliances. We are committed to ensuring you are satisfied with your purchase. This refunds & returns Policy explains how we handle returns, exchanges, and refunds.

Returns Eligibility

We accept returns under the following conditions:

• Items must be returned within 7 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase is required (order number, receipt, or Mpesa confirmation).

Non-Returnable Items

We do not accept returns for:

• Perishable goods
• Personal care items if opened (for hygiene reasons)
• Electronics with removed warranty seals
• Customized or special-order products

How to Initiate a Return

To initiate a return, please contact us via:

• Email: support@ezzymart.ke
• Phone: +254 725 219 077

Provide your order number, details of the item, and reason for the return. Our team will guide you through the process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 7 business days through the original payment method or via Mpesa, depending on your preference.

Exchange Policy

If you received a defective or wrong product, we will exchange it at no additional cost. Contact us immediately upon delivery for assistance.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
• For defective products, we cover the return shipping costs.