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FAQ

Frequently Asked Questions

What products does Ezzy Mart Appliances sell?

Ezzy Mart offers a wide range of home appliances and electronics, including refrigerators, TVs, microwaves, washing machines, room heaters, pressure cookers, electric kettles, and more. We carry top brands to suit every household need.

Do you deliver nationwide?

Yes, we provide fast nationwide delivery across Kenya. Whether you’re in Nairobi, Mombasa, Kisumu, or any other city or town, we will deliver your order. Orders are typically shipped within a few days of purchase, and you will receive updates via SMS or phone.

What payment methods are accepted?

We accept multiple secure payment methods. You can pay on delivery by cash or mobile money (M-Pesa). We also accept direct bank transfers. At checkout, Cash on Delivery is the available payment option. Our courier will coordinate the payment via your preferred method once you receive the product.

Can I return or exchange a product?

Yes. We accept returns within 7 days of delivery if the item is unused, in original condition, and with all packaging intact. To initiate a return or exchange, please contact our customer support. Once your return is approved, we will process the refund within 7 business days through your chosen payment method.

How can I contact Ezzy Mart support?

For any questions or assistance, contact us 24/7 by phone or email. Call us at +254 725 219 077 or email support@ezzymart.ke. You can also visit our Contact Us page for more information.